Complaint letter (surat keluhan)

SHOP Heavens

Setiabudi Road 99

342 456 Central Jakarta

                                                                                                                                  
No. : 11/AR/IV/10                                                                           7 April 2010
Lamp: 1 (one) sheet
Page: complain for the service being given

Yth. Director of PT Anugrah Sentosa
Road No. 20 East Pegangsaan
Jakarta 12 345

Sincerely,

We have received several computer devices from the father or the mother company, in accordance with our order dated 5 April 2010. Unfortunately, when we tried one by one the computer to which you send, there are some devices that have a product defect or damage to the system works.

Here is a list of devices that have disabilities:

3 pieces ASUS P5GC-MX Motherboard Supports Core 2 Duo CPU @ USD $ 540 000 = R p 1.62 million

1 pc Graphics Card Sparkle GeForce 7600 GT 256 MB (optional) @ Rp 1,200,000 = Rp 1,200,000

2 pieces of Samsung Combo CD Rewriter @ Rp 231,000 = USD 462,000

5 pieces Monitor LG 17 "SemiFlat @ IDR 780,000 = USD 3.9 million

5 pieces Pentium Dual Core Processor E2160 1.8GHz @ USD 748,000 = USD 3.74 million

Due to our total estimate is very detrimental to our company, therefore we ask that your company 'immediately take back and exchange the product in accordance with the agreement "guarantees" that your company provided. We wait until 2 days later than the next.

Hopefully we can continue our cooperation to the next. Thanks for your time father or mother.

              Sincerely,                                                                          Us,



Widya Niwayan (20208878)                                                      3EB13